Frequently Asked Questions
What is a Credit?
A "Credit" represents one voice message delivery to a single phone number. The message delivery may result with a live person answering the call, or the MemberCaller system leaving the message on an answering device such as voice mail. Credits are refunded to your account for calls resulting in No Answer, Busy, Fax, or for numbers that are not in service.
How long are Prepaid Plan Credits valid?
Prepaid Plan Credits are good for a period of 365 days from purchase and then expire.
What if my messaging needs change?
You can always add more credits or change your plan by calling us at 1.800.325.2399.
How much flexibility is there in the use of credits?
Credits may be used for one message or be spread over as many separate messages as you need.
Is there a limit to the number of customized call lists in my account?
Number of call lists per account is limited to 100.
Can I combine multiple call lists for a single message?
Yes. As long as your account has sufficient credits, you can combine up to 10 call lists in a single message.
Does the system know if a call is answered by a live person?
MemberCaller uses state-of-the-art technology to determine whether the phone is answered by a live person, answering machine/voicemail, or a fax line.
How do I find out what happened with my message?
Message results can be reviewed by logging into your account on the website and browsing to Message History. Also, if you browse to Account Info and select Notify, each time you send a message, you will be sent an e-mail that contains a summary of your results.
What if someone hears only a portion of the message?
If a recipient hangs up inadvertently or a partial message is left in voicemail, we provide a toll-free number the message recipient can dial to hear the last message sent to him or her.
What is the maximum length of a message?
Credits are good for voice messages up to 45 seconds in length.