--- title: Error When Exporting Reports description: Microsoft recently released an update that causes an error when exporting reports in Shepherd’s Staff. We are waiting on Microsoft and Crystal Reports to resolve this issue, but here is a temporary workaround. image: http://www.concordiatechnology.org/hubfs/Blog/Shepherds-Staff/2015/SS_Error.png --- [![CTS logo](https://www.concordiatechnology.org/hs-fs/hubfs/CTS-Images/CTS_Logo_Gray.png?width=500&height=75&name=CTS_Logo_Gray.png "CTS logo")](https://www.concordiatechnology.org/) [![Resource Center](https://no-cache.hubspot.com/cta/default/487463/3ced8e96-2cb7-4fb2-a892-3be2d095bead.png)](https://cta-redirect.hubspot.com/cta/redirect/487463/3ced8e96-2cb7-4fb2-a892-3be2d095bead) ![ss-background](https://www.concordiatechnology.org/hs-fs/hubfs/_cts/ss/images/ss-background.jpg?width=3264&name=ss-background.jpg "ss-background") # Product Updates | Shepherd’s Staff Blog [![SS-logo-oneline](https://www.concordiatechnology.org/hs-fs/hubfs/_cts/ss/images/SS-logo-oneline.png?width=2016&name=SS-logo-oneline.png "SS-logo-oneline") ](https://www.concordiatechnology.org/shepherds-staff) [![Download Free Trial](https://no-cache.hubspot.com/cta/default/487463/b6216f23-da3e-42d1-8541-5d50e8ec3c8f.png)](https://cta-redirect.hubspot.com/cta/redirect/487463/b6216f23-da3e-42d1-8541-5d50e8ec3c8f) ** ## [Error When Exporting Reports](https://www.concordiatechnology.org/shepherds-staff/blog/2015/12/error_when_exporting_reports) Dec 11, 2015 4:30:37 PM - [Tweet](https://twitter.com/share) Microsoft recently released an update that causes issues when you go to export your reports in Shepherd's Staff.  The issue is caused by an automatic Windows update (**[KB3102429](https://support.microsoft.com/en-us/kb/3102429)). ** It appears that it only affects users on Windows 7 and Window’s 8.1, and only when exporting to PDF. ![SS_Error.png](http://www.concordiatechnology.org/hs-fs/hubfs/Blog/Shepherds-Staff/2015/SS_Error.png?width=497&name=SS_Error.png "SS_Error.png") This problem may cause issues with other applications in addition to Shepherd's Staff. Microsoft is [aware of this issue](http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/windows-update-kb3102429-does-not-play-well-with/d4ac7c27-da72-4842-b44f-370128cd0993?auth=1) and is working to fix. Fortunately, while we wait for Microsoft to resolve these issue, there is a workaround. When preparing to export reports, simply change the font that you are using for your reports to **Tahoma**. Using this font you will be able to export your reports out to PDF without any issues. If you have any questions or are still experiencing issues, please give our support line a call at 800.346.6120 during normal business hours (Mon-Fri, 7:30am-5:00pm CST) or email us at [support@cts.cph.org](mailto:support@cts.cph.org). 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