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Issue Caused by Latest Update of Microsoft Defender Antivirus

Aug 15, 2020 8:00:00 PM


Updated Saturday, August 15, 2020 at 9:15 p.m. (CDT)

Late Friday, August 14, 2020, we became aware that Microsoft released an update to their Microsoft Defender Antivirus software that incorrectly flags Shepherd's Staff as a threat. This means that Microsoft quarantines the main application file and the corresponding shortcut, making it inaccessible.

To be clear, Shepherd's Staff is a completely safe application and no updates were released to the software that caused this issue; it is only an unexpected change in Microsoft Defender Antivirus.

Service Pack Download

The Shepherd's Staff development team has identified the part of the codebase that appears suspicious to Microsoft and has corrected it with a service pack.

This service pack is available for download for your specific version of Shepherd's Staff using the following links. Please follow the installation instructions on the download page.

Standard Edition (with or without Finance)
Small Church Edition (with Finance)
Small Church Edition (without Finance)

Instructions to Recover Shepherd’s Staff

If you do not know which version of Shepherd's Staff you have, you may use the in-app software update tool. However, if Shepherd's Staff has been quarantined on your computer, you must first recover the files from Microsoft Defender quarantine before you can install update your software.

Step 1: In the Windows Search bar, type “Virus” and then choose Virus & threat protection.


Step 2:
The following window appears: Select Protection history from under “Current threats”.


Step 3:
The following window appears. Click on Threat quarantined to expand it


Step 4:
Look for the entry with the following information:

  • The threat detected is Trojan:Win32/Azden.A1cl.
  • The affected items are the Shepherd’s Staff Main8.exe program, and the two short-cuts (with the “lnk” extension for “link”), to launch Shepherd’s Staff (one for the desktop, and one for the Start menu.


Step 5:
Click on Actions and chose Restore.


Step 6:
Install the service pack to prevent this issue from reoccurring.

  • Start Shepherd’s Staff, but before logging in, mark the box to check for updates.
  • If you forget to do that, run “Check for updates” from under the Main Menu Utilities.
  • Install the new service pack and begin using the application as usual.

If you need assistance with this process, please submit a request to the Concordia Technology Solutions Software Support team. Please note: we are anticipating a high number of requests regarding this issue so responses may be delayed.


Rod Kyles

Written by Rod Kyles

Rod Kyles is the manager of software support at Concordia Technology Solutions. He has a degree in computer networking and technology from Vatterott College, and as he says, “There is nothing better than having the opportunity to serve churches while still working with technology.” When he’s not working with computers, he enjoys spending time with his close-knit family and going to the movies.

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