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Resource Center

Shepherd's Staff 2020: Ministry Views

Sep 24, 2019 10:00:00 AM

Maintaining a good rapport with your congregation is very important. With Shepherd’s Staff 2020 recording, Pastoral Visits are no longer restricted to tracking only physical visitations. In our new update, we introduce the Ministry Tab with a focus on a new feature: Touchpoints.


Touchpoints include not only physical visits, but any type of communication between a church worker and a member or non-member.

The Ministry Tab in the Membership module has five views of your Membership data containing records related your congregation. This includes information on touchpoint scheduling, visitor follow ups, inactivity filters, and death records.

Touchpoints Planned

This is used to organize a schedule for your ministry staff. You can also include details such as the staff person assigned, the reason for the touchpoint, as well as the method used.  

Touchpoints Completed

This holds records of touchpoints that have been completed. Details like mileage, date and time completed, and notes regarding the touchpoint, are things the pastor or church worker can enter in to be encrypted. For customer privacy, Shepherd’s Staff will hide this information if the user does not have the permissions to see them.

Touchpoints Planned and Touchpoints Completed views replace the Visits grids from Shepherd’s Staff 2019.


This view simplifies searching for members or non-members that haven’t been active for a determined period, and if they have a touchpoint scheduled.


This view allows users to search for attendees based on attendance. After finding desired individuals you may want to view their person record, send them an email or schedule a Touchpoint.


The Deaths view contains a list of members and non-members that have love ones who passed away.

For an overview of how to use Shepherd's Staff 2020, or to see demonstrations on how to use these new features, please watch the video below.

Rod Kyles

Written by Rod Kyles

Rod Kyles is the manager of software support at Concordia Technology Solutions. He has a degree in computer networking and technology from Vatterott College, and as he says, “There is nothing better than having the opportunity to serve churches while still working with technology.” When he’s not working with computers, he enjoys spending time with his close-knit family and going to the movies.

Shepherd’s Staff

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