--- title: Update on Error When Exporting Reports description: We previously posted a workaround for the error that came when exporting PDFs from Shepherd's Staff. Microsoft has since fixed the issue. image: http://www.concordiatechnology.org/hubfs/Blog/Shepherds-Staff/2015/SS_Error.png --- [![CTS logo](https://www.concordiatechnology.org/hs-fs/hubfs/CTS-Images/CTS_Logo_Gray.png?width=500&height=75&name=CTS_Logo_Gray.png "CTS logo")](https://www.concordiatechnology.org/) [![Resource Center](https://no-cache.hubspot.com/cta/default/487463/3ced8e96-2cb7-4fb2-a892-3be2d095bead.png)](https://cta-redirect.hubspot.com/cta/redirect/487463/3ced8e96-2cb7-4fb2-a892-3be2d095bead) ![ss-background](https://www.concordiatechnology.org/hs-fs/hubfs/_cts/ss/images/ss-background.jpg?width=3264&name=ss-background.jpg "ss-background") # Product Updates | Shepherd’s Staff Blog [![SS-logo-oneline](https://www.concordiatechnology.org/hs-fs/hubfs/_cts/ss/images/SS-logo-oneline.png?width=2016&name=SS-logo-oneline.png "SS-logo-oneline") ](https://www.concordiatechnology.org/shepherds-staff) [![Download Free Trial](https://no-cache.hubspot.com/cta/default/487463/b6216f23-da3e-42d1-8541-5d50e8ec3c8f.png)](https://cta-redirect.hubspot.com/cta/redirect/487463/b6216f23-da3e-42d1-8541-5d50e8ec3c8f) ** ## [Update on Error When Exporting Reports](https://www.concordiatechnology.org/shepherds-staff/blog/2016/04/error_when_exporting_reports_update) Apr 13, 2016 8:00:00 AM - [Tweet](https://twitter.com/share) In December, we [posted about a workaround](https://www.concordiatechnology.org/shepherds-staff/blog/2015/12/error_when_exporting_reports) for the error that came when exporting PDFs from Shepherd's Staff. We have just learned that Microsoft has fixed the issue. Some of our users experienced problems exporting to a PDF after [MS Update KB3102429](https://support.microsoft.com/en-us/kb/3102429) was released. Microsoft has now fixed the issue. More information about this subsequent update can be found here:  [https://support.microsoft.com/en-us/kb/3102429](https://support.microsoft.com/en-us/kb/3102429). Read below for two options on getting the update installed.   ![SS_Error.png](http://www.concordiatechnology.org/hs-fs/hubfs/Blog/Shepherds-Staff/2015/SS_Error.png?width=497&name=SS_Error.png "SS_Error.png") ## Method 1: Windows Update This update is provided as an **Optional** update on Windows Update. For more information about how to run Windows Update, see [How to get an update through Windows Update](http://support.microsoft.com/kb/3067639). ### Method 2: Microsoft Download Center The following files are available for download from the Microsoft Download Center located at this link:  [https://support.microsoft.com/en-us/kb/3102429](https://support.microsoft.com/en-us/kb/3102429) If you have any questions or are still experiencing issues, please give our support line a call at 800.346.6120 during normal business hours (Mon-Fri, 7:30am-5:00pm CST) or email us at [support@cts.cph.org](mailto:support@cts.cph.org). 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